Terms & Conditions

These terms and conditions should be read and accepted by you prior to your purchase. You accept that by purchasing any of our Services, you agree to be bound by these terms and conditions.

By ordering Services from My Digital Dialogue Ltd you warrant that you are legally capable of entering into binding contracts.

1) Definitions

"Agreement" means the contract you have entered into by purchasing the services to which these terms and conditions apply.

"Contract Start Date" means the date this contract is formed.

"Course" means the services which are provided to you.

"Services" means the facilities, course materials and support offered to you as part of your Course.

"Trade Marks" means all names, marks and logos from time to time owned by or registered in our name including without limitation "My Digital Dialogue Ltd", or those of our partners.

"We"/"Us"/"Our" refer to My Digital Dialogue Ltd.

"Website" means www.mydigitaldialogue.com or any other website we may designate.

"You"/"Yourself" means the person/company who has purchased the services.

2) Formation of contract

The Contract Start Date is defined as the day on which you indicate your acceptance of the training Services on offer to you. By completing the booking process you are acknowledging acceptance of the terms and conditions and these Services.

Subject to the "Your right to cancel or transfer" clause below, this Agreement is not cancellable. For both online and over the telephone purchases: by entering into this Agreement you have informed My Digital Dialogue Ltd in relation to any disability (as defined by the Disability Discrimination Act 1995) which will reasonably affect your ability to study.

3) Your right to cancel or transfer

If the Consumer Protection (Distant Selling) Regulations 2000 apply, you shall have the right to cancel this Agreement without any liability within 14 days of date of Agreement provided that Services have not commenced and are not due to commence in this period.  Cancellation and/or transfer fees shall apply to cancellation or re-scheduling of any course by you unless the exceptions stated below apply.


Confirmed Bookings

Before the course start date

  20-16 working days  

  15-11 working days  

  10-0 working days  

Cancellation fee




Transfer fee




Unless the exceptions stated below apply, you may substitute delegates by written notification to My Digital Dialogue Ltd subject to new delegates complying with course requirements (including pre-requisites, and pre-course reading) as notified by My Digital Dialogue Ltd to you or as detailed in the course outline. Exceptions to this include any delegate booked on a programme or professional qualification; or a free booking.

4) Refund Policy

My Digital Dialogue Ltd is a service oriented business and due to the nature of our business, we do not offer refunds on services purchased and/or provided. Please refer to clause 5 of these Terms & Conditions for instances in which My Digital Dialogue Ltd cancels a course that has been purchased by the delegate.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  for any queries.

5) Cancellation of courses by My Digital Dialogue Ltd

My Digital Dialogue Ltd reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date. My Digital Dialogue Ltd is not liable for any expenses incurred unless the course is cancelled within 7 working days of the start day, when we will refund expenses up to £100 plus VAT on production of original expense receipts. My Digital Dialogue Ltd will not compensate for time spent travelling or away from the office.

6) Termination

We may terminate the provision of any part of the services or restrict your access to services without any prior notice to you where (by way of example and without limitation):

a. there is a regulatory or statutory change limiting our ability to provide the services;

b. any event beyond our reasonable control prevents us from continuing to provide the services (for example and without limitation, technical difficulties, capacity problems and communication failures). In this respect, should the service be unavailable for more than one working day our performance under this agreement is deemed to be suspended for the period that the event in question continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under this agreement may be performed despite the event in question;

c. we consider in our reasonable discretion that you are abusing the services provided by us or acting in any way which deliberately jeopardises the service or you are otherwise acting in breach of these terms and conditions and we have notified you of the abuse or breach.

7) Payments

On receipt of invoice.

Failure to receive the course fees in adherence with these terms means that My Digital Dialogue Ltd reserves the right to refuse access to the Course.

Bookings made within 10 working days of the course delivery date may only be paid via credit card, not invoice. My Digital Dialogue Ltd reserves the right to make exceptions to this rule by prior agreement.

In the event of late payment, My Digital Dialogue Ltd reserves the right to charge interest on all outstanding amounts at the rate of 5% above the Bank of England's base rate per calendar month or part thereof from the last date that payment was due to the date that payment is made.

You acknowledge and agree that you will not be entitled to bring any claims or legal proceedings in respect of any refund or other repayment of funds howsoever arising, 4 years following the date on which the entitlement to the refund or other repayment of funds arose.

8) Prices

The prices quoted on this site and in our brochures are correct at the date of publication (that is the earliest course date published within a brochure) and for 30 days thereafter. My Digital Dialogue Ltd reserves the right to adjust these prices in order to meet their true cost outside this period.

9) Services updates

We reserve the right to amend, substitute, modify and improve the content and format of any service (in whole or part) or to substitute and modify the service required from time to time to form a Course in the light of either changes to qualifications made by the appropriate certifying bodies or our industry experience or ongoing improvements in its service to you. Such changes shall be made unilaterally and without your prior consent and may be reflected in the services.

10) Acceptable use policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any material uploaded or distributed or stored by you does not infringe the rights of others.

All content sent to you by email, post or hosted on websites or in any way relating to the service belongs to My Digital Dialogue Ltd or our licensors (which may be subject to separate terms). Any retrieval and/or display of content on the electronic device on which you first accessed it or downloaded it, or printed a single copy of individual pages on paper and/or stored such pages for caching purposes only, is solely for your personal and non-commercial use. We, and/or our licensors, own the copyright and all other intellectual property rights associated with the content of services and the website, save where otherwise stated.

You acknowledge that we or our partners own the Trade Marks and that you may not use any of them or any similar names, marks or logos without our prior written permission. Other product and company names and logos mentioned or displayed in our materials may be the trade marks, service marks or trading names of third parties.

11) Limitation of liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms of sale and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using our service. 

We exclude, to the extent permitted by law, any express or implied warranties and conditions. Nothing in the foregoing shall limit our liability for death or personal injury or as otherwise required by law. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or our Service or to your downloading of any material posted on it, or on any website linked to it.

12) Indemnity

You agree to indemnify (and to hold us and any of our officers, employees and agents) from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of the services and/or your breach of these terms and conditions.

13) Complaints and course guarantee

All complaints and claims relating to our Course Guarantee must be received in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.  within 10 working days of the course date. If the claim is requesting a replacement course then the replacement course must occur within 90 days of the original course date.

14) Courses and Services

The Services provided by My Digital Dialogue Ltd cannot be relied upon for legal interpretation. Neither My Digital Dialogue Ltd nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people interpreting the Services in litigation, or responsibility for any loss incurred as a result of relying on the Services. If in doubt, consult a lawyer.

15) Contact us

If you have any queries concerning any part of these terms and conditions please contact us by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by post, using the address at the end of these terms and conditions.

Except for notice required under the "Your right to cancel" clause above, all other notice (to be given by you under these terms and conditions) and all other written communications from you, must be in writing and may be delivered or sent by prepared first class letter post, or by email, although for service by email to be valid, receipt of email needs to be acknowledged by us. Any notice or document shall be deemed served if delivered, at the time of delivery; or if posted, 48 hours after posting; or if sent by email, at the time of acknowledgement by us.

16) Information management

We will use any personal data collected during your studies or other contact with us in accordance with current UK data protection legislation and our Privacy Statement from time to time. You may view our Privacy Statement on the Website.

17) Invalidity

The invalidity, illegality or unenforceability of any provision of these conditions should not affect any other conditions. If either party does not exercise any right or remedy under these terms and conditions, this will not be taken to mean that they have been waived.

18) Third party rights

A person who is not party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This clause does not affect our rights or any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

19) Law

This Agreement shall be subject to the laws of England and Wales and the contracting parties submit to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms and conditions will reduce your rights under current UK law (including statutory rights) relating to the supply of unsatisfactory services.

What our users say


  • A very good course, trainer had good knowledge and delivered well
  • I like the fact that you have selected topics/functions on the basis of their interest/possible use - course is much more than pertinent and a better use of time
  • Very friendly and helpful trainer
  • Ray is the only IT Trainer who has ever inspired me with enough confidence to learn effectively
  • It was very good, I really enjoyed it and learnt a lot
  • I will definitely use the Pivot Tables at work in the future! Thank you for such a great training day!
  • Will ensure my team all attend (they all work remotely)
  • Exactly what I was hoping to learn, thanks

  • Contact Us
  • 44 (0) 208 681 1485
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