Get your life back from Outlook

Who is this course for?

Is Outlook taking over your life? Do you spend all day answering emails?

What are the benefits

This course will help you make use of Outlook’s inbuilt tools to help organise your time. You will learn some keyboard shortcuts, use flags and categories to manage email priorities, create search folders for repeat searches and set up and manage rules to automate and file replies and emails.

Enquire about this course

Course Enquiry

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Course Duration

1 Day

Course Content

The Outlook Screen

  • Overview of Outlook’s interface and terminology
  • Personalising the interface and view

Recap of Email Management

  • Open, reply, forward, resend and recall emails
  • Deleting and restoring deleted emails
  • Adding read and delivery receipts
  • Redirecting mail replies
  • Creating automatic signatures
  • Inserting calendar Information to an email

The Inbox

  • Customising the Inbox view
  • Flagging incoming/outgoing messages for follow-up
  • Defining and assigning categories
  • Adding voting buttons and tracking responses
  • Create conditional formatting to highlight important emails
  • Handling junk emails
  • Using criteria to find and search for specific emails
  • Sorting and filtering mail emails
  • Creating Search Folders for repeat searches
  • Organising emails using Rules and Alerts
  • Creating “Quick Parts” to save repetition
  • Managing the Deleted Items folder
  • Using Mailbox Cleanup


  • Creating contacts
  • Setting up distribution lists
  • Organising contacts by applying filters and categories
  • Using the advanced search functions

The Calendar

  • Calendar views
  • Scheduling a single/recurring appointment
  • Editing and deleting appointments
  • Understanding the settings: free/busy/private
  • Adding reminders and tasks
  • Applying categories to appointments
  • Creating additional calendars
  • Viewing multiple calendars
  • Working with scheduling conflicts in the overlay mode Sharing and publishing Calendars
  • Sending calendar details via email
  • Using the group schedule
  • Managing time zones


  • Creating and updating task information
  • Entering recurring tasks
  • Applying task reminders
  • Understanding task views
  • Assigning tasks to others
  • Updating the task’s completed status Using the task timeline


  • Creating and saving notes
  • Forwarding notes
  • Assigning categories to notes
  • Adding a time stamp

What our users say


  • A very good course, trainer had good knowledge and delivered well
  • I like the fact that you have selected topics/functions on the basis of their interest/possible use - course is much more than pertinent and a better use of time
  • Very friendly and helpful trainer
  • Ray is the only IT Trainer who has ever inspired me with enough confidence to learn effectively
  • It was very good, I really enjoyed it and learnt a lot
  • I will definitely use the Pivot Tables at work in the future! Thank you for such a great training day!
  • Will ensure my team all attend (they all work remotely)
  • Exactly what I was hoping to learn, thanks

  • Contact Us
  • 44 (0) 208 681 1485
  • 44 (0) 7794 0689 6985

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