The Outlook Screen

• Overview of Outlook’s interface and terminology
• Personalising the interface and view

Recap of Email Management

• Open, reply, forward, resend and recall emails
• Deleting and restoring deleted emails
• Adding read and delivery receipts
• Redirecting mail replies
• Creating automatic signatures
• Inserting calendar Information to an email

The Inbox

• Customising the Inbox view
• Flagging incoming/outgoing messages for follow-up
• Defining and assigning categories
• Adding voting buttons and tracking responses
• Create conditional formatting to highlight important emails
• Handling junk emails
• Using criteria to find and search for specific emails
• Sorting and filtering mail emails
• Creating Search Folders for repeat searches
• Organising emails using Rules and Alerts
• Creating “Quick Parts” to save repetition
• Managing the Deleted Items folder
• Using Mailbox Cleanup

Contacts

• Creating contacts
• Setting up distribution lists
• Organising contacts by applying filters and categories
• Using the advanced search functions

The Calendar

• Calendar views
• Scheduling a single/recurring appointment
• Editing and deleting appointments
• Understanding the settings: free/busy/private
• Adding reminders and tasks
• Applying categories to appointments
• Creating additional calendars
• Viewing multiple calendars
• Working with scheduling conflicts in the overlay mode Sharing and publishing Calendars
• Sending calendar details via email
• Using the group schedule
• Managing time zones

Tasks

• Creating and updating task information
• Entering recurring tasks
• Applying task reminders
• Understanding task views
• Assigning tasks to others
• Updating the task’s completed status Using the task timeline

Notes

• Creating and saving notes
• Forwarding notes
• Assigning categories to notes
• Adding a time stamp